My order, # 203955 has had engine issues only a month into my kid ridding it. Now that is not what my complaint is about. My complaint is about how your customer service has treated me. I have send 10 emails over 11 days with no response. I finally got someone on the phone who said he was emailing me instructions to send my engine back, still haven't received any email. The Tech department asked me to send a video of the problem and that what I did. I haven't heard from them since and they have not responded to any of my emails! I am beyond livid as my son is not able to ride his brand new dirt bike that he got for Christmas. You advertise on your phone calls how important your customers are and how you value us yet you throw us to the waist side when there is a problem. I purchased two dirt bikes from you guys within 2 months. I wasn't all that surprised to see that you have a C- rating with the BBB. I will be adding another complaint with them as soon as I'm done with this one. I couldn't believe the consistency in the complaints on the BBB with what I have experienced. Finally getting through to someone on your customer service line only to be hung up on. That happened to me twice after trying to call 13 times. Then getting someone and them telling me that I have to send the engine back and that he was emailing me directions right then. What a load crap, I have never received anything. You guys are a total scam!! I would never send my engine back to you guys cause I don't trust any of you. My engine still needs to be fixed and you need to send me the parts to repair the top end on this engine and I will pay to have it done myself.