My wife and I both travel. She was in China and I am in the US. We noticed that we had both bought a subscription to this company's 1 year service around Christmas. She returned to the US and when tested we discovered that she has Stage 3 cancer so this caught us both up into a whole new stratosphere of issues. In the meantime, we had a laugh that we both had subscribed to this service - kind of like both spouses accidentally ordering a subscription to the Wall Street Journal (with the notable exception that the Wall Street Journal will cancel one of the subscriptions when you contact them, unlike this service which insists upon keeping 180.00 of our money for an honest mistake on our part. Yes, we were 17 days over the "30 day" grace period, but that has nothing to do with the fact that WE DIDN'T KNOW we both had ordered it until she returned to the states. Also, the 30 day period is meant to be for people who decide they "don't want" the service, not a couple who use the same computer and "read the same paper together. To add insult to injury, I actually bought a subscription for a friend for Christmas - in effect having now paid for THREE services. The part that creeps us out to the point that we don't even want to be involved with this company is that we even said they could 'pro rate' her subscription, taking off for the month and 17 days that transpired. When they said "we can't refund" we even offered the skin flints to just roll the remainder of her year into another year on my account and drop hers. Unfortunately (for us, hate it when companies are so stingy that "us" is always literally us, never them) that idea didn't fly either. In fact the only idea that flew with them is their pocketing our entire second inadvertent payment without even a hearty "THANKS". Screw this company. I will neither endorse it nor use it again. I work in the entertainment industry in L.A. The money means ABSOLUTELY NOTHING to me, but these people acting like *** does. I will not forget - and neither will I forget to broadcast their sleazy ethics whenever and where ever it is possible, including at large concerts. What goes around comes around (and around and around and around) Please, if you are reading this, help people to understand the *** nature of this company's business ethics. I would really appreciate it if you would post links so others can read this and thus BEWARE of companies that undertake this kind of underhanded and predatory business behavior.