10 Feb, 2020 → by ClaimboUser601433
This company obviously does not care to correspond with customers. Try someone else.
I recently purchased a house with a R5W sewer pump and I have been trying to contact Water Ace so I can obtain / download an owners manual for the purpose of seeing what I have, recommended service, are there filters to replace at times, etc. etc. but there is no way I have been able to contact them. There are plenty of referral sites and referred dealer sites all requesting why I want info and willingness to send a repair service out and so on and so on. Why is it so hard to contact and communicate with Water Ace? I guess I will just run the pump until it quits then purchase a company brand that I can actully talk to.