My husband and I were moving out of state and we were given a "binding" estimate. When the movers came to our house they said that it was not done by weight as we were told, but by cubic ft and we had exceeded the amount of the estimate. This difference resulted in a 50% upcharge from the original quote. The movers themselves were very nice and they packed everything quickly and carefully. However, we were told that the truck that had our stuff would meet us in our new state promptly. We were even asked how soon we would be available to have them deliver our stuff. We have been sleeping on the floor for a week since our stuff is still not here. We had to go out and buy household items. Luckily we had thought ahead to pack some clothes. Every time we have called the "Customer Service" Dept we have been told something different. The last time we called we were told that our truck had not even left the original state. This company is only nice to you until you sign their agreement, then they screw you! DO NOT USE THIS COMPANY!!! You will end up sleeping on the floor and having to buy items you already own! Also, we regretfully recommended this company to friends of ours who were also moving and they too had their stuff held hostage! Other friends of ours who used a different company have had no problems and they have received their stuff in a timely manner! I will tell everyone I know and anyone who will listen about how horrible this company is!!!