It is so unfortunate that this Company is only focusing on their bottom line and not the customer. This is disappointing, I have tried to reach this people via email to get assistance in getting more clarification on the handling of the purchase. I want to buy a vehicle from a Private seller but unfortunately I can not get specifics on how they handle the paperwork or Bill of Sale and title process. I do not even know how and when the funds are channeled to the Seller. Because their fine Print does not offer clarity on this, it is almost impossible to trust them with anything. It is a shame that the CEO and his pals sit behind a desk giving orders. Publishing an apology letter on Line is not enough to justify the poor level of service. Shame on them. User's recommendation: Think twice before you use this service.