Huntington Bank Customer traded in their vehicle to the Dealership where they purchased their new car. Payoff was processed and overnight-ed on 7/21/17. I called on 10/04/17 to check on title and Lavonda was going to get with the title department to see what was going on. I called again on 10/16/17 was on hold forever and got disconnected right at 5:00 pm. Called again on 10/17/17, spoke to Jeremy he said he could see this situation had been going on for quite some time and promised to submit all the necessary paperwork to title department to get a Lien Release processed. When I ask him why he could not just process the release and send it to me he replied he was just customer service and they didn't handle that. He gave me a case # and told me I could call back on 10/24/17 and give them the case# and they could give me an update on the situation. This should be given a "high priority" rating due to the Negligence on Huntington Banks part and of course with any Company of substantial size it is harder to get situations handled and speaking with a supervisor to help with the problem is just about impossible. I would just like for someone to get involved and get a release of lien processed and overnight-ed to us so that we can handle the customer that purchased the vehicle in a prompt manner.