I was asked to provide a star rating for this company and their disgraceful business practices. I tried, but was unable to leave 0 stars which is what this company deserves, no stars. This company and their representitives, over an extended period of time, have shown to be without scruples and are totally dishonest. Reps continually said things that were later denied and the quality of the loads devolved into a complete joke. The shortages were epidemic; and when the shortages were documented by a complete inventory of the load, Genco always had some lame excuse to weasel out of what would be an embarassing situation for any other reputable company.. But not Genco; it was just "business" as usual. When Genco is questioned about the continuing, pervasive shortages you will be told " that's part of the salvage business". Uh, not. When I pay for something I want to either receive what I've paid for or get a refund. Anything else is just flat out stealing. Because of all the shortages I did some checking around and found that the real reason for the shortages and it isn't pleasant but right in line with the overall "business" plan of Genco to rip off as many people as possible under the guise of "salvage business". Should you choose to deal with this company after reading all the negativity, then you are on your own. The phrase BUYER BEWARE was never more appropriate.