(I sent this to their help desk after waiting for someone to answer the phone for 20 minutes) I have used you guy for about a year now. Everything way great until I moved. I retuned the cooler until I got settled and then I ordered an aqua coffee cooler. Somehow your phone people instead of having it delivered to my new address it was some fricken address in Houston, I live in Dallas. The delivery guy was on point so props for him. He called a few days before to schedule what time worked when I would be home. Once he showed at wrong address, we figured out they screwed up address. So ok people make mistakes. So, days went by no one called me to figure out how to fix this. So now I must call. Strike 2. They updated the address to the correct address this time. Also schedule a day to deliver the new cooler and water. The 30th of April went and gone and no cooler. So next day I go to call and log into my account they finally show up for delivery on Tuesday the 7th. Strike 3. As I looked it over the order yet again was incorrect. It was for cooler coffeemaker plus almost $50 worth of coffee every month. Strike 4. I only wanted the cooler no coffee. Also, there was scheduled 2 coolers to be delivered. So, I had to call to get fixed. So finally, everything looked good but some the weekend and Monday and no one called to let me know when it would be dropped off. I mean am I supposed to sit around all day and take off work to wait for someone to show up, if they show up? So, since I didn’t hear from anyone, I assumed no one was coming. They did try to deliver and thankfully someone was home but apparently the cooler was not working, and they took it back but left the water. Strike I don’t know I lost count! So now I am home no idea where e the cooler is or why its not here. I assume it wasn’t working. Also no one still has contacted me to let me know it was not working or when it will be attempted deliver again? What the *** happened? I mean this is not rocket science. It takes an order and be courteous and communicate with your customer’s. frankly if I wasn’t an already existing customer, I would have walked away already plus there doesn’t seem to be anyone else around here you are all under DS services as an affiliate.