This was months ago but my family has been going through alot my family had to take care of my grandma for months after my grandpa died and they turned off the power when we called explained what happened they literally had no sympathy the bill was even payed the same day it was shut off and they took 3 days to turn it on something is seriously wrong with these people they treat the customers like animals and they can't even show any decency. Then a month later they did it again without warning even though we had the bill payed but just because it wasn't payed the exact time it was shut off we even payed it before it was shut off just didnt go through yet we talked too the person that disconnected and told them we payed for it and if they'd wait to turn it back on since it gone through he just said they couldn't do anything about it and to call then left. They really need too give a week or 2 notice it's just a disgrace how they treat people. No wonder everyone hates this company too bad they're the only power company in most areas we don't have a option they're literally so rich its sick they're employees are just cruel and they only care about money and not how they get it.