This is the first time I have flown American since I retired three years ago. I was very excited to get a direct flight from Philly to Asheville, but it's the same old stuff with your airline. I went from State College Pennsylvania to Philly this afternoon, was sitting at my gate F 28, when all these people started showing up saying they were going to Charlotte. Suddenly we get notification that we have to change gates and they send us to F11. We sit down, the pilots and flight attendants get on the plane, and then the flight board notifies us that our flight has been cancelled. There was no one at the gate to help us, which I'm pretty sure was by design. We go down to the customer service desk and they want us to go into Greenville, SC because there's no more seats to CLT. They won't provide us transportation to AVL (where my car is located) and your app wouldn't allow me to change my flt. Now I get to sit in Philly until 7p and maybe get home at 11:30p instead of 6p as scheduled. All the other people in line were just SOL and after all that they had the audacity to bump me to Zone 8. I do not understand how US Airways could buy out American and turn a great Airline into such an atrocious experience for all. Delta options are starting to look better everyday.