16 Mar, 2021 → by ClaimboUser896489
They stopped supporting Norton Utilities and activating online legitimate perpetual versions of this program

1

After several years using a Norton Utilities license for three computers, acquired from the Symantec / Norton website, the company stopped activating the product online, preventing its use. It is a perpetual license, acquired with a receipt, which has always worked. Upon contacting the company's support, the attendant informed that they no longer support this product. That I should complain about in a user forum. It really causes indignation to hear this. I am not asking for use or new version support. Only that I have the right to use what I paid. Not activating a legitimate product, purchased and with a receipt, to force the purchase of a new version, is unethical. Bad conduct with client. I will never buy any product from this company again. I encourage other people not to do it, too.I have been a user for 28 years, since the first versions of the product. I expected more from this company. I will systematically contraindicate it to friends and colleagues. Be careful when purchasing perpetual licenses from this company. Prefer companies that are serious and committed to customers. User's recommendation: Avoid buying perpetual licenses from this company. Prefer companies that are serious and committed to customers.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Symantec you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.