Carole or whoever ever it may concern .. This this is crazy. It has been since June that I submitted my claim. You have been out of stock since then ??? Mid August and you said you would have stock in two weeks , what happened ? I bought a new hose 3 weeks ago ( AND IT WAS FROM ANOTHER COMPANY ) because I could not wait any longer, I asked for a substitute but got no response. This is the worst warranty and customer service I have experienced. Thgis is one company I shall never deal with again. From: Support.RayPadula Sent: Tuesday, August 14, 2018 9:48 AM To: A&B Lindsay Subject: RE: Warranty Submission #225**** Hi Bob, Please accept our apology for the delay. We anticipate our inventory to be replenished within the next two weeks. We will provide the shipping details once confirmed. Thanks! Carole