1 Jan, 2018 → by ClaimboUser374511
They refused to help me
1
Do not even think about ordering from this website www.efireplacestore.com!! They sent me my parts and everything arrived broken. Package was very poor and completely ripped off. And guess what they said when I contacted their support service? They claimed that was not their fault and that when my order left their store everything was ok. They said that they can offer me a small discount on my next order as an excuse and that was the only thing they could do for me. There was no chance for me getting a refund or a replacement. Don't buy from this store, if anything happens to your order they will not help you.