1 Jan, 2018 → by ClaimboUser14632
they’re negligent and incompetent.
3
Get other quotes from other companies before choosing Direct General. I got a quote for $128+ taxes. They sent me my monthly payments slips for $220.53. So I called and asked why did it go up.They said that when they ran my DMV report that it said I was in two auto accidents and stated someone else name on my insurance.(The other party from the accident. I stated that the person they named was the other party name.) I said yes but I wasn't at fault. They said well send us the police reports.(That was negligent on their behalf for them not to send for it) I went to one of their locations and had them fax it. I called and asked why was my payments still high. They stated I was at fault. Then they said they didn't get all of the police report. I stated facts from one of my police reports that clearly said the other party was at fault. That's when the representative said oh well it just went down to $176. I said why is it still that high. Oh you're still at fault for the other one.Since you say it wasn't your fault go to the Dmv and have them change it. I went to two different DMV's and they both said they didn't see anything when they pulled it up to call Nashville office. I called Nashville and they stated that I shows I was in two car accidents but wasn't at fault and that it had 0 points by each one. And if I was at fault that it would have 1 point by each one. I call Direct back and they say well you was at fault. It says in the report that you hit them.(If someone pulls out in the middle of the road and you're already close of course you're going to hit them.) I said well Nashville said I wasn't at fault. The polices didn't give me a ticket for them the other parties got the tickets. So that made them at fault not me. That there isn't anything in there report that says I was. Direct then said well we say that you were at fault because you hit them. So even if the state says I'm not Direct is going to make it my fault. So please be mindful of who you're doing business with. Do your homework on different auto insurance companies.