1 Jan, 2018 → by ClaimboUser339461
they put people who do not have authority to make decisions

1

I had a loan of R10k.with African Bank in 2006, I paid up my installments as arranged until the loan was reduced to R7k plus late 2007, then I lost the job and could not afford to keep up with payments. In April '09 when I checked my credit record I realised that they listed me for R10, 612.00 which I subsequently paid off in June 15th'09. I then called their call center requesting them to update their records. I am not getting any joy, they keep telling me that I must contact their lawyers whose details I do not have, besides that I have paid up the debt., why am I getting the run around, when they could just up-date the record, I paid more that I owed for that matter. It would be so much better for these guys to stop utilising the services of the call centers because they put people who do not have authority to make decisions. I need help please. to date my credit records have not been updated, the next time I check my records will be bad debt written off which would realy be unfortunate.
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