10 Jul, 2019 → by ClaimboUser296223
They MUST work on commission

On Saturday my husband and I went furniture shopping after hearing a 30 minute long mattress presentation at Ashley we went just around the corner to the Art Van Pure Sleep store in Livonia where salesman Aaron was glad to greet us. About one hour into the visit we were sold on a hybrid mattress and our experience was good BUT was about to take a turn when we got to the check out part. Aaron had assured us that we would receive a “4th of July” promotional discount, but that was no where to be found at check out. During the visit we asked numerous times about the base to the bed and mentioned that we had a base already at home for our tempurpedic and questioned if we even needed a new one. We even asked about simply getting a box spring for our old mattress, but we were sold a base anyway. Now the sale takes a nose dive when Aaron who’s selling us this base that we’re led to think is a MUST have also happens to be Top of the Line. But for some reason he can’t close the deal to cash out. This is when Jesse comes from the furniture store. He has to take over the computer to push the sale through and we’re now almost 2 hours in. He discovers that Aaron has not only promised a discount that he CAN’T make good on but also has severely overcharged us for a base AND box spring. Jesse works to get this corrected and so once again we ask about the base only to be told we are now getting a lesser priced model and that the 60 month 0 financing is NOT an option so we have to go with 48 months. By now we’re just worn down and trying to get past Aaron’s false promises of discount, trying to sell us floor sample pillows and now this shortened finance period. Delivery day comes and WTH do you know we realize we got sold a total bill of goods because we didn’t need the freaking BASE! The mattress can go on the base we already have just as we said! We want a freaking refund!!!!
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