1 Jun, 2018 → by ClaimboUser757964
They messed up once, but they made it right.
4
They made it right. The team they sent to redo the cleaning (at no extra charge) did an excellent job, and I do appreciate the service guarantee they offer. I do not want the team I complained about sent again, but the first team, and the team sent today were excellent. I am quite pleased. They do stand by their service policy. The first team they sent a couple of months ago was great. They did an excellent job. This team, oh *** no. I had to wipe the floor with a damp paper towel to show them the dirt. They spent most of time complaining about cat fur - which, btw, I never saw in the tray of the ice/water dispenser until they visited. Nor did they clean said tray or any of the appliance externals. The hardwood floors have steaks because they weren't using clean mops. The laundry room is sticky. But in the end I'm pleased, and like I said, my first experience was great, so I'm more than willing to give them another shot in the future.