12 Aug, 2018 → by ClaimboUser434694
They make sure they can take your money at any time!
1
I have used Paychex for a few years and every time I have to go back to them, for other reasons, I gringe. Over the course of multiple accounts and pay periods, because my business is seasonal, I have received poor after poor customer service. This last go around I have fixed errors on my account brought to the payroll specialists attention and they don't even respond back with a resolution. After speaking with their boss they don't even get to the bottom of the issues. They charge me when they say they wont and come up with another charge line to make up for it. THe best thing they know how to do is charge their clients. It pathetic and I wish for no one to go through Paychex ever again. So even when I close my account, again because Im seasonal, Ill get calls from Paychex trying to get my business back. I tell the sales rep he wont be with Paychex for long because of all he complaints *** get and he has nothing to do with them, Its really sad and frustrating and now I have to get my lawyer involved for such petty problems. Its really uncalled for and an easy fix if they would just manage their accounts.