I ordered VB601 Baby Monitor 2.0in LCD Wireless with 8IR LED Two-way Talk Monitor VOX Mode. Several minutes later I got a confirmation email with a tracking info which was false. So it's easy to guess what happened next. I never received my order. Thank god their customer service often replies, but they are absolutely useless and helpless. Well, no wonder. If they don't know where my item is, then how do I know it? It's irritating.