10 Apr, 2020 → by ClaimboUser772552
They “lost” a Nordic Track Studio Cycle – and Lied to me about it

1

Ordered a $2k Nordic track studio cycle from Amazon. They shipped it and tracking shows it was received at the XPO Logistics warehouse in Ontario Ca. After waiting 8 hours for the delivery I called to check and was told the delivery was on hold. They said they were unable to locate the package. When I asked them when it had been put on hold, time they game me was the start of my call I persisted and finally was transferred to Diane who claimed to be the warehouse manager. She told me Home Depot did not give them the package. I informed her my order was through Amazon. She then told me Amazon had never shipped them the package - seems like that is her go to lie when customers call looking for their delivery. They never called / emailed or texted me. In the future any purchase that goes though XPO Logistics as part of the delivery process will be canceled User's recommendation: Avoid having XPO Logistics if you can.
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