7 Nov, 2018 → by ClaimboUser73094
They just don’t care.
1
I submitted a request for a quote on their website twice and received no reply. I emailed a complaint and was assigned a rep a week later. He made an appointment to demo the software and didn't show up. I said, fine, just send a quote. It took a month for him to send me the quote and it was for the wrong plan and had exorbitant setup fees. I asked for a corrected quote... three weeks ago. He has yet to respond. I emailed his manager.. no response. I contacted their Facebook and requested a new rep.. no new rep. Basically I've been sitting in my hand with my credit card waiting to give them money for nearly a full quarter. We're only going to buy like 10 licenses but come on.. if you don't want our business, say so, don't just blow us off.