I bought this car expecting professionalism. The first week, I had to meet "Sam"s girlfriend because some papers were not done correctly. The second week, a driver was sent to get another signature that Sam had improperly prepared. Now, I am told that the wrong license plates were sent because someone DID NOT request just a sticker for the window - and that I - at 73 years of age and disabled, will have to stand in line somewhere and make this right. Oh, and that the taxes were mishandled and now after a month, I still owe money. I am NOT happy!!!!