I ordered 3 ABS door cylinders, a door letter plate and an affinity handle. When the package arrived there was no invoice to say where the products came from and the letter plate was missing. I had to call and ask where the letter plate was. I was told that it was out of stock and it would be sent. I have never received it. The affinity door handle wasn't suitable so it was sent back recorded delivery. I have tracked the parcel which the post office tried to deliver but no one was there so a card was left at the address and the package was taken back to the Bradford post office for them to collect. I have had to chase them on everything. I have not had one email or phone call in response to any messages I have left or emails I have sent and no refund. So their communications skills in terms of keeping their customers informed leave a lot to be desired I WOULD NOT RECOMMEND ANYONE ORDER ANYTHING FROM STORM HARDWARE LTD AS THEY SEEM TO BE A ONE MAN BAND AND YOU WILL NOT GET A REFUND IF THEY DO NOT DELIVER GOODS AND IF YOU SEND ANYTHING BACK YOU STILL WONT GET A REFUND AND IT COSTS MONEY TO SEND ITEMS BACK. VERY DISGRUNTLED CUSTOMER