1 Jan, 2018 → by ClaimboUser413020
they don’t know how to ship things

2

After carefully reading PhilipsHidKits.com website and finally feeling confident that I was pruchasing a quality and product, the website has a section dedicated to informing potential customers as to how to tell if the product was authentic by providing a detailed description of the packaging from the color of the box to the fine print on the bulb I ordered replacment bulbs only to be highly disappointed. Lamps were shipped unprotected from China, in a generic white box wrapped in paper and (not the authentic OEM product box complete with protective foam), sealed in a plastic DHL bag, protective caps were not sealed so I couldnt be assured that the glass was not touched. I had to send multiple emails before I finally recieved a response to my complaint from Ryan for a return number but never heard back after I shipped the package back. Vender didnt even offer an appology nor explanation or excuse for the inferior item and as to why it was in contrary to the web site’s description. Additionally, I had to get the credit card company involved which dragged my refund for almost 3 months.. Had I known this, I would never have dealt with RSI motorsports DBA Philipshidkits.com
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