DO NOT call them and have a question about a product that was purchased! They never return phone calls. Or they never answer there phone! Also tried their chat online and they said someone would call and that never happened! DO NOT ORDER ANYTHING EVER FROM THIS COMPANY! Laptop Rescue deserves to have zero customers! I wish I had never ordered anything from this company don't make the same mistake I did! No one will ever answer the phone or return a call although they want you leave a message. order number 303029 for a simple power cord for a laptop. Instead of them answering their phone an assisting a customer now I have been to Staples a there tech guy was very helpful and will be a loyal Staples customer! Laptop Rescue 866 696 3572 www.laptoprescue.com Judy Corbett