I have Platinum 90 PPO individual plan, and it says in the contract it cover 90% Durable Medical Equipment when it is in network. When I order my diabetes pump supply, my provider told me that the insurance can only cover 80%. I don't know what is going on. When I called the customer service of the insurance, they told me that I need an authorization for that. I just don't get it. Those people are not willing to or able to help. What they only care about is if they get money from the customers or not. When you really need help. They deny EVERYTHING. The way they do business is so unethical.