14 Feb, 2018 → by ClaimboUser376066
They don’t care about customers.

Stay away from GTE. I have been a member since 1990 when my savings account was first opened and only within the past year I have had issues with them. The most recent issue and what has made me decide to close my accounts with them is their incompetent fraud department. In the past they have suspended my account for small gas purchases made on the same day in different cities. I would have to call in and verify it's my charge and they would re-activate my card. Well, I had a fraudulent charge of an airline ticket in foreign country and GTE even charge me a foreign transaction fee totaling almost $900. This did not raise a red flag on their end! This is the first airline ticket that was EVER purchased with my account and it's in a foreign country. It is also the largest charge made in 2017. Once again, it did not raise a flag to their fraud department. I did not see the charge show up on my transaction history in their online banking system or I would have reported it then. I discovered the charge on my year end summary. I immediately called GTE to report it and since the charge was more then 60 days ago there is nothing they can do about it. Needless to say I immediately paid off my car loan with them over the phone and I am in the process of moving my savings and checking accounts to another bank. I am also going to refinance my rental home that I have with GTE to another bank. I have been a long time customer with excellent credit and they could care less. For that, they will not make any more money on me. I will be sure to tell my family and friends about this as well.
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