I have a coupon stating that it's good for in-store and online purchase. The coupon expires on 1/31/16. I used it on 10/22/15 online but the site didn't not accept the coupon code. I called in to Janie and Jack and the customer service representative told me that they had a promotion going on so that the coupon code couldn't be used on top of that promotion. So I waited till the promotion was over and used it on 10/25/15. The site still didn't accept the coupon. I called in again and this time they told me that the coupon code could only be used in-store and not online. This is completely different from what is stated on my coupon. They even made up the false accusation saying that some people would just print valid coupon code on fake coupon card. I am 100% sure that I got the coupon card from a 100% valid source. The Janie and Jack customer service is so unprofessional and they are not willing to solve your problem. As a top-notch apparel retailer in the nation, I think their customer service is under par. I rather go somewhere else for my children's clothing instead of to Janie and Jack again. For people who live not near by a Janie and Jack store, online purchase is the only solution. I can find a lot more better deal and better clothings online.