It took 2 trips to fix my toilet. The didn't re-install it correctly allowing water & sewage to spill onto the drywall underneath toilet. After several months, my ceiling in dining room started to bubble and leak water. The water moved along the joyce and caused major damage behind the walls. I called Cole and after weeks of discussion, sending photos, writing letters and emails, they agreed that they were at fault. I asked them to repair damage and refund my money. The repaired the drywall but never came back to repaint. And they never refunded me, as we had agreed upon. They provided terrible service and didn't fix my home after being responsible for hundreds of dollars worth of damage. I'm very disappointed with this company and would NEVER use them again or refer them to anyone.