TERRIBLE customer service. I will NEVER use this shuttle service again and would much rather pay more for an uber or taxi. MY shuttle was simply cancelled less than an hour before I had it scheduled to pick up my Mom to take her to LAX. I'd booked it 5 days out because my husband was working and I was volunteering at my son's school. The only reason that I found out that it was cancelled was because I called back a number that I didn't recognize. When they informed me that it was cancelled they just matter of factly said it like it was no big deal. No alternative solution, nothing and they said they had given me plenty of time to make other arrangements. It was 8:30, and I was scheduled for a 9:00 pick up. They simply were not interested in offering ANY customer service to help solve this and then informed me that I would be refunded in 7-15 business days. WHAT?!?!?! How do you run a business like this??? So irritated.