On May 18, 2018. I returned my daughter's rental trumpet back. I too threw away my folder and receipt from music & arts thinking I did not need it no longer because I returned the trumpet. I was billed for the instrument June and July. I called 1-88*-731-5396 and spoke to a customer service rep letting them know that I did return my daughter's rental trumpet but I threw away my receipt. I was even on camera returning the item. She was looking into finding my receipt as she said it was at the main music & arts head quarters. I kept getting the runaround and went up to the store and they didn't bother to look for it, Nor is anyone at the 1-88*-731-5396 number helping me. I'm continuing to be charged for an instrument that I no longer have to and is ruining my credit. Music & arts customer services are horrible! I will Stay away from music & arts to avoid getting your money taken from you, STAY AWAY FROM THEM!!!!!