First off, good luck getting anyone to deal with an issue. I finally received a call back from their corporate office from a very unprofessional woman. The message sounded like she was from my local bowling alley. No offense to bowling alleys. This company tries to appear as though one is secure with them. The actual enemies they try to defend you from are their customers. When someone commits blatant fraud with your account you will fight them, trust me to get your money back. I had some loser charge 8 burner phones on my account and Chase tried to claim I made the purchase! BTW I had been banking with them for 40 years. I have over a 735 credit score and any card with them I get denied. Horrible Bank