1 Jan, 2018 → by ClaimboUser977375
They are liars and thieves!
1
I ordered two filters from this site. But then I remembered that I saw pretty nice filters in the store next to my house. So I decided to cancel my order. So I cancelled it the same day. I didn't receive any email saying whether or not the order was cancelled. So, I decided to call the and ask about it. I was talking to one of FreshWaterSystems agents. He said that my order wasn't cancelled and the package had already been shipped. He told that I can receive the package and send it back to them and they will refund full amount. I agreed. So, I received the items and didn't even open the box. I shipped it back to them and was hopping to get my money. A week passed and there was no single call or message from them. I decided to call them. I was worried about the status of my return and my refund. FreshWaterSystems agent said that they received the package and I'll get the money in few days. I don't know why, but I didn't believe him. Well, it's almost three weeks and still no money. Don't trust this company, they are liars and thieves.