I had a horrible interaction with Golden Shears, an Aveda Concept Salon in Albuquerque. When I contacted Aveda to report the incident, I was told that there was nothing they can do about individual salons, as they are individually owned; however, they would try to contact the owner/manager and discuss the issues. After four days and at least two different/conflicting stories from the owner, Aveda refused to assist further. I was shocked that even after the manager lied directly to Aveda, their "Customer Care" team would not provide any assistance. As a loyal customer of the Aveda product and philosophy, I expected if they put their name on a salon, they would expect/mandate that salon to do their business by a set of ethical rules. Unfortunately, despite the image advertised by Aveda, they are unconcerned with the individual customer. They are just another greedy company trying to masquerade as an ethical company. Aveda should be ashamed. And I am ashamed that I believed your hype.