I ordered ink cartridges for my Epson printer on Aug 21 2008. They arrived on Aug 28 2008 and in no way resembled the cartridges depicted on their web site. I did try them out and they were just horrible! They clogged the printer and no matter how many tiems I tried to clear the nozzles I could not get anything to print with these ink cartridges. I called for a Return Authorization and it was email right away. I mailed back all the cartridges the same day - Aug 28 2008. Not hearing anything after a number of weeks, I called the company and ended up battling my way past a customer service rep and eventually had a gent named Tony on the loine. He identified himself as a Customer service manager. I told him of my dissatisfaction, the story of my ordering and return, and he told me there was little he could do. The discussion became heated and he did, eventually, concede that the cartridges did not match was was depicted but declared they functioned the same. He finally relented and said he would try to push my refund up by two or three weeks. I demanded a full refund immediately as it had been more than 6 weeks from my return. The refund did come through the next day and it was for les than 50% of my purchase. If you do choose to buy from there people make sure to use a credit card to protect yourself. I did not use a credit card I have little power to dispute. My payment was made thru PayPal and they have not been able to help. But you are really asking for trouble if you do business with these people. Why not just set fire to your money instead. You will get crappy ink and your money will be lost.