29 Oct, 2019 → by ClaimboUser264691
They are a complete SCAM

1

Absolutely POOR customer service. They made a mistake on our credit report by reporting a late payment the month that they actually transferred our mortgage payments to another company. We called multiple times to have them fix the issue, or at least give us a letter stating that they made a mistake. Well, we never got that letter after a couple weeks, so I called again to follow up, and I was finally transferred to a supervisor named JESSICA, who was very rude and kept threatening to hang up on me. And she had the audacity to tell me that them reporting our payment late to the credit bureaus was "just how credit works." Jessica, ma'am, that is actually not how it works at all. When JESSICA couldn't give me the answers I was looking for, I asked to speak to her supervisor. She said there's no one else to speak to - because obviously, she's the president of the company So, I asked her to transfer me to one of the other supervisors, which ended up being JASMINE. When Jasmine told me that there was no one above her at the call center, I asked her to transfer me to someone outside the call center. Jasmine apparently thought it would be funny to transfer me back to level one customer service where I started. Well, I explained to the nice gentleman that I was having a hard time with the supervisors, and he seemed to understand and told me he would find the right person to talk to. He then transferred me to Paul Samuel. At first, I though Paul was actually trying to listen to me and trying to fix the problem. But, boy was I wrong. He was the most Passive Aggressive of them all.... And so very condescending. And he would "MA'AM" me to death - you know trying to talk over me by repeating "Ma'am, ma'am, ma'am, ma'am" over & over & over again. Well, I went "full Karen-mode" and called their corporate office to complain about the poor customer service at the call center, and I happened to talk to a very sweet lady who ACTUALLY listened to me, heard what I was saying (instead of just being defensive), and said I was right. And that she would type up the letter that I had been asking for and sent it over to me within a few minutes.Hours later, she ended up not sending me the letter and spewing the same verbiage as the other people I'd talked to. These people are useless.
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