I live in Chicago and have been looking for a specific Model Mercedes S-500. I sent several emails from Auto-Trader requesting information on the car. I sent 2 follow up requests about A/C Air Shocks, etc...only to receive same reply from the salesperson...all instrumentation works. This was not the info I asked for. I then applied online for credit and added my girlfriend as a cosigner, as my credit is terrible. I called and talked to Brie 3 times, left messages for the salesperson and was told someone would get back to me, but that I cannot be on the deal, only my Girlfriend and she would need to take delivery in person...no reason was given. I called again, stating this is OK can they send me the financing details, the warranty language, base it on 2 different terms and down payments. No information came, but I was asked by salesperson Brett, to provide contact info for my girlfriend, as they no longer wanted to send me information. i provided her email address and they never sent the information. This morning, I get an email stating they sold the car to local customer and accused me of possibly pulling off identity theft or fraud to buy the vehicle. I've never heard of this before in a car buying experience. If you have a pending deal and a customer walks in...isn't it best practice to call the pending customer and ask for deposit...at least a phone call for right of first refusal. Nope...not these guys...I'm flabbergasted they would insinuate a fraudulent purchase. In today's day and age cars are bought online all the time. I want an apology from Mr. Hiers the owner of the dealership as I feel this was terrible customer service. User's recommendation: Avoid online purchases at this dealership.