Purchased a watch for my son for Christmas on December 5th. When I gave it to him it did not work. I sent them an email asking for a refund. It took several days to get a reply. I was told the refund is impossible since they have a 14 day return policy. All reputable company's have a 30 day return! I still had some time, but they ignored me for 5 days! This website is a scam! Another item I purchased did not even make it for Christmas. It is already January, my second item never arrived. They sell broken thing, customer service is useless! I really hate this company!