1 Jan, 2018 → by ClaimboUser941441
Theraputty
2
In mid-September I made the mistake of ordering Cando Theraputty from this company. A few days later I received an email from them confirming my order and giving me a date spread of about 15 days by which time the product would be delivered to me. That date came and went without my having received the Theraputty. Patient by nature I decided to give them a few more days. In the interim I received a notice from an Internet order reviewing company asking me to review my experience with Shoplet.com. Tempted to write a negative review I held off again. By mid-October it became clear that something had gone wrong so I attempted to contact Walmart as it was on their website that I had placed my order...apparently Walmart acts as an online agent for Shoplet. Despite repeated attempts to contact Walmart I never received a reply. By early November it became clear to me that I was never going to receive the Theraputty despite the fact that Shoplet had charged my Visa card the full amount 6 weeks earlier. So I contacted my credit card company and was told to call the phone number beneath the itemized charge on my bill.I followed their instruction and spoke with a Shoplet Customer Representative. He was unable to determine what had gone wrong. He promised to call back the next day but it took 3 days before I heard from him via an email which said that something had gone wrong and the warehouse did not receive my order. He then asked if I wanted to resubmit the order. Having invested several hours investigating this mess I was hesitent to cancel and so asked him how long it would take to receive the Theraputty if I should resubmit the order. The next day I got an email from him saying that the Theraputty would not be in stock at the warehouse until November 30!!! In other words a product ordered in mid-September would not even be ready for shipping until more than 10 weeks after the order was first placed. Needless to say I canceled the order after informing the customer rep that my dealings with his company had been The worst shopping experience of my life! ... and I am 70 years old!