I am a very intelligent person. I am registered with a board of pharmacy and work in nuclear pharmacy. You would think I would have made a better choice. Vistaprint is "horrible"!! My printed products are never right, even with numerous attemps to correct it. The font, color, or design layout out choice is never what I recieve. The very pretty engraved silver business case I bought, was sent to me with a lip that would not hold shut. I ruined about 30 business cards from them falling in the rain or onto the ground, and it made me look very unprofessional. They advertise all these free products, but then escalate the price in the shipping. I started a business and decided to used them for my web hosting (there was a design that I absolutely loved) and had the premium package, and after 6 months I decided to type in my url and I could not believe that it did not even come up!! What a waste of $20 (I was being charged to edit $4.99). So I started looking for other web hosters. I called vistaprint to explain that I might be moving my url-domain name that I picked out (not them) and they wanted $20 to release it! So in the meantime I decided I wanted to downgrade my plan to a starter plan which was the only way I staying for now. Well, to do that I could not keep the url-domain name (I picked out). It could no longer be a (.com), it would be my company name with vp something added then (.com), knowing this would render all the business cards, postcards, magnets, calanders etc useless!! What a scam this is. My experience with dealing with their customer service is just as bad!!! I never get the same answer twice, they are some of the most unhelpful, unknowledgeable, cant speak legible english, rude, when question i'm always told "I just checked with my supervisor" (we are talking... So when did that supervisor conversation take place) and that is the right answer. Needless to say "I am done". So today I called to ask what the number to the head office was, and was told that they dont know it! That was it! I then asked who held the copyright to the design I use for my business (had to call 4 times). Got 4 different answers (and an fyi to all vistaprint employees... (getty images stopped doing business with you "3 years ago"). I did find out who designed the image (it was not vistaprints design team as I was told), and will be taking it with me when I leave (I bought a license to it).in closing, this company is horrible in both goods and services. I will be relieved when I am completely unrelated to vistaprint. Terrible business...