In my experience, it's rare to find an employee who is not willing to help me in a nice way. If they don't have it, they ask me if I want to order it. Despite of being something that maybe the store tells them to do, I'm sure there are probably some of the staff that doesnt' do that. You gotta give them some credit! They deal with aaaaaall kind of people: from the nicest, to the rude ones. Seriously, give them a break