In late June, I ordered some hair products; they have yet to arrive. When I tried to track my order, it was impossible. Though I had been forced to open an account with them to order, my passwords (I opened two accounts to make sure) were not good. When I tried to "authenticate my identity, " I got sent a verification number eventually, but by the time I could wade through the Turkish (yes, you'll never get all of it translated), the number was no good. It's an endless circle of hell. I wasted over half an hour just trying to track my order. There's no way to sign in. NEVER ORDER from these crooks. I don't know how they stay in business. They should be forced off the web.