I never had a problem with Ideeli until I mistakenly mailed them an item that I mean to return to another site. Getting anyone to tell me where this item might be in the warehouse would probably take an act of God. Countless emails and requests for assistance have gone ignored. Their "customer service" telephone number is an answering machine that is ignored. I can only imagine where my $400+ item is, but I would not be surprised if someone took it home with them.