They definitely could be better if they really cared. They could have recruited more people to work at their so-called customer service department. Because once a problem occurs it makes impossible to contact absolutely anyone. The line is always busy, but I don't believe it's overwhelmed by customers' calls. It just cannot be true. So I have been trying to cancel my order for three weeks. And no, they haven't shipped it yet, so I have enough time to cancel. That what I thought. In fact, contacting them is hard. I don't know what to do. They have my money I would like to refund...