Dear Sirs, My name is Tatiana Wills Anders, I was a guest at the Ritz New Orleans, from April 24 to 26, room 749. On the 25th I was attending at ISIA Convention and left my purse, inside my closed luggage, in the hotel room. On the 26th, at noon, when I was preparing to leave the hotel, I checked my purse, which stood the whole time in my closed luggage, and realized that all my money in it was gone. I had USD 450.00 in 4 bills of USD 100.00, 2 bills of USD 20.00 and 1 bill of USD 10.00. I imediatelly informed Mr. Johnnie and Sierra about it and they informed me that they would investigate and take the necessary measures before the insurance company. Afterwards I went to the nearby police station and made my report, number D-31271-18. First I would like to emphasize how frustrating and desapointing such experience was with the Ritz, which lead me to antecipate my return to Brazil. Therefore, the minimum I would expect from Ritz is a reimburse of the stolen amount. So far I have received no return from Ritz, neither the insurance company, mentioned by Mr. Johnnie and Sierra. Nevertheless, the responsibility for my safety during my stay at the hotel is Ritz's and not of the insurance companny hired by Ritz. I expect we can reach a reasoble and quick closing to this very unpleasant situation, which already caused me great personal and financial damage. I appreciate your prompt response and providenve. Kind regards, Tatiana Anders