Our Botswana registered car was stolen on the 16th of December outside a restaurant. I had collected my daughter and three children from the airport and had hired car seats for the duration of their holiday. We went into the restaurant but forgot the babies dummy. My son went out to the car to get it but the car was gone. We were parked next to the car guard. This was reported the next day to the police and forms submitted via our broker in Botswana. I have been in touch with our broker who is handling our case and they have not had any feed back. Today two months later I received an e mail from a Hollard representative requesting copies of passport showing entry into South Africa a photograph of the keys and our bank statement records. I find this extremely intrusive and have been made to feel like a fraud for claiming from insurance for the loss of the vehicle. I had to replace the hired baby seats at my own cost and borrow a friends car for the duration of my daughters holiday. I will NOT renew our insurance with Hollard when the premiums fall due for both our Lodge in Botswana and our Shopping centre. The service is diabolical and I would never recommend anyone to use this company