I purchased a bag from Shopbop. But I didn't received a confirmation email and they kept me waiting for it for the whole week. I was pretty nervous. Then I finally got a message from Shopbop and it was a relief, everything seemed to be fine. Few weeks later my bag arrived. But it was in horrible condition and looked used. I sent a message to complain and asked them to send me another one. Once again, there was no reply from them for a very long time. Finally, there was a message sent to me but I could not return that bag or get a new one. Why? Only because they said so. Yes, that was the last thing they said. And it was very rude. I know my rights as a customer and I know I can send them back that horrible bag within two weeks. But there is no point in doing that, because I will not get my money or a new bag. Awful customer service! That was the worst shopping experience in my life.