5 Oct, 2018 → by ClaimboUser324774
The worst possible experience ever
1
I was given a quote for 25 boxes of the same size : 1300.00 (300 was truck cost so 1000 was for 25 boxes) I was told if I added boxes it would be for the same rate, possibly cheaper. I added 11 boxes. 40*11 = 440 dollars. They added 1500.00 Somehow they forgot to tell me about a fuel surcharge of 650 and they're claiming that the boxes fit on two pallets, one mostly empty but they're going to charge the pallet cost so the volume doesn't matter. And they're charging me for two pallets when they mentioned only one. When I complained their written quote did not include the fuel surcharge they pointed to some tiny text at the bottom of the quote. So line items for the smaller stuff and the second largest cost was completely never mentioned or itemized until they had my goods hostage. i am so screwed over by them.