I have been with Blue cross/Shield of Idaho for years . Then when I switched jobs , my new company used Blue Cross of Alabama.I have never experienced such blatant disregard for customers in my life . I had to call and ask questions about my Rx and the operator was laughing and talking about me to her coworker . If you need your Rx covered get prepared for a frustrating experience . They told me on one that I had to only get the Rx by mail order and then another Rx they would only cover 7 days . These were everyday meds and not out of the ordinary . So I ended up paying for them out of pocket and sending them a reimbursement . It’s a nitemare and I cancelled as soon as open enrollment came around .