I called to get support on my slow WiFi speed, i upgrade from 75/75 to 500/500, and now its slower than it was 75/75 and with dead spot. I asked the1st tech "what is my real speed: her answer was " you get what you pay for" then "click" I called again, 2nd Tech, instead to educate me what is the different between WiFi and Internet, without providing any trouble shooting or possible solutions, finally he provided me 2 options. 1. I need to buy my own router, because most of company do not supply good router. 2. I need contact my computer manufactory to check the setting. i insisted to talk to customer service and request a new router to replace the 10 year old router which Frontier provide me 10 years ago, After I received the new router, issue did not improve, I contact Frontier again, this Tech had no idea how to trouble shoot, made me go up and down sent pictures, screen shots which can be done on his end, his best defense was " Tech normally will do this" "Tech actually should do it" but they did not do any of "Normally" or "actually" this time. in the end, below is the finally solution, he provided me: I see. In that case, we have to escalate this matter to our Account Manager. May I have your email and good callback number? -Chris 213-923-****, The issue is I have better signal by using non 5G than 5G, nothing to do with my house, nothing to do with router, and I should be able to use more than 1 devise and not to affect the WiFi performance, especially is 500/500, i went through this with Frontier few times, same results, no one want to take physically look and test to solve this issue, all rely on me to discover the MAYBE the problem, waste so much my time and test my temper, nothing new i could tell you in the beginning. another waste time By the way can I have "Eva"'s contact email address, or Phone number Our Account Management Team will take a look on this. May I have your email as well? They primarily work via email. Regarding Eva's email or number, we can't provide her contact details. -Chris Because she did not to know what people going to tell her? cxm6644@***.net, please use phone, as possible, I deal with accounting manager before, they can't resolve anything they will ask me exactly the same questions that you and others asked me, and keep going cycles We are not allowed to give contact information our colleagues here. We will note that you want to contact you via phone. -Chris I've alerted our Account Manager regarding this issue. You will be contacted within 1-2 days from them. Please check your email as well. Thanks. -Chris Oh can you provide any corp customer contact number NOT TECH support number, who maybe care to really make different of your customer services, I invest in Frontier, now the stock only worth pennys, I can't sell anymore, but i do like to see the different attitude of this company save the company from Chapter 11 I'm sorry, but we can't provide you any corp customer contact number as well. If you want to contact us you access our website through this link : https://bit.ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say.sad Please access the link I provided if you want to contact us. -Chris Knowing Account manager can not do anything with Tech issues. but Chris hand this issue to account manager.